If you are going to delete the duplicate you must hit "delete" not retire listing. You can either differentiate the SKU by editing the Custom Label or you could delete the duplicated product all together. You can do this within the eBay Seller Dashboard by clicking edit on your listing and updating the Custom Label (SKU) field individually. To fix these duplicates, log into your eBay seller account and update the Custom Label field. Follow the link in your notifications panel, and you will be prompted to download a file that contains duplicate SKU information. Once Cart Multichannel has received your inventory file from eBay, you will be notified on your account dashboard if duplicate SKUs are located.
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How to Identify Duplicate SKUs Using Cart Multichannel
Once edits have been made on the marketplace, you will be able to import your full inventory into Cart Multichannel.
The only way to make Custom Label edits or remove listings entirely is through your eBay Seller Dashboard. This includes both individual listings and variations. If your eBay account contains items with duplicate SKUs/Custom Labels, we will not import your full inventory.
Cart Multichannel uses SKUs to identify and skip duplicates during the import process. On every marketplace you have the ability to assign a SKU to differentiate your products, and while eBay doesn't use SKUs to differentiate between items, sellers can enter SKU details into a field called "Custom Label". Here's how to use SellerActive and eBay to correct SKU errors and ensure a full import. How to Fix Duplicate SKUs on eBay Items If your eBay account contains items with duplicate SKUs, Cart Multichannel will not import your full inventory.
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